FAQs
What is your cancellation policy?
We understand that life happens! We have a 2 hour cancellation window.
Late cancels: If you cancel within the 2 hour window, there will be a $15 late cancel fee.
No-shows: If you miss class without canceling, a $15 no-show fee applies, and class pack users will lose their credit.
How does the waitlist work?
If a class is full, you can join the waitlist. If a spot opens, you’ll receive an email or app notification so you’re in the know, everyone on the waitlist will be notified so keep your device handy
What if I’m running late?
We allow a 10-minute late arrival window. After that, your spot may be given away to a waitlisted rider, and you may still be charged. We want you to get the full ride experience, so please try to arrive early to set up and get settled.
Do I need clip-in cycling shoes?
Nope! You’re free to bring your own shoes. Our bikes are equipped with cages if you’d rather ride in sneakers. If you’d like, you can also bring or purchase clip-in shoes for an enhanced ride experience.
Can I bring a friend?
Absolutely! We love introducing new riders to The Spin Effect. First-time riders often receive special intro offers, so check our website or ask the front desk for details.
How early should I arrive before class?
We recommend arriving 10–15 minutes before class, especially if it’s your first time. This gives us time to help you with bike setup and answer any questions before the ride begins.
Do you offer beginner-friendly classes?
Yes! While all our classes are designed to challenge, our instructors provide modifications and guidance to make every ride approachable. Everyone rides at their own pace—you’ll feel right at home no matter your level.
What should I bring to class?
Comfortable workout clothes
Water bottle (hydration is key!)
Your own shoes (if preferred)
How do I book a class?
Classes can be booked easily through our website or app. We recommend reserving early—our prime times fill up fast!
Who can use The Spin Effect’s open gym area?
Access to the open gym is exclusive to members with an Unlimited Membership, Open Gym Membership, or a Cycle Membership with the Gym Add-On. This ensures the space stays comfortable, safe, and available for those committed to their training.
Can I drop in just for the gym?
At this time, open gym access is for members only. We do not offer gym-only day passes to keep the space consistent and community-focused for our members.
What are the open gym hours?
Open gym hours will be posted on our website and updated seasonally. Members can come and go during those hours for independent workouts..
Is coaching or personal training available in the open gym?
While the open gym is designed for independent training, personal training sessions may be available next door through Training From The Ground Up.
Can I bring a guest into the gym with me?
Open gym access is for members only. Guests are welcome during special community events or classes but not for regular gym use.
Can I use the gym while classes are going on?
Yes — as long as it’s during open gym hours.
Do I need to reserve a gym time?
Nope! The open gym operates on a first-come, first-served basis during open hours. Just check in at the front desk when you arrive.
What equipment is available in the open gym?
Our gym includes a mix of strength and functional training equipment — think free weights, resistance bands, benches, racks, and more. If you’re looking for cardio, look into our cycle classes! It’s everything you need to complement your cycle training and build total-body strength.
Is there an age requirement for the open gym?
Yes — members must be 18 years or older, or 16+ with a parent/guardian membership and signed waiver.
Can I film my workouts or content in the gym?
We love capturing good energy! Filming your own workouts is allowed as long as you don’t disrupt other members or film anyone without their consent. Please tag @thespineffect if you share on social — we love seeing your progress!
What’s the vibe of the open gym?
It’s all about good energy, respect, and focus. We keep it clean, positive, and supportive — just like our rides. Wipe down your equipment, rack your weights, and leave the space better than you found it. That’s The Spin Effect way.